At 3D3D, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at 3d3d.ca or use our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website.
1. Who We Are
3D3D is operated by Kenneth Murray McKnight in Fredericton, New Brunswick, Canada. We provide vessel management, custom parts, software and technology, and field deployment services.
Privacy Officer: Kenneth Murray McKnight
Email: info@3d3d.ca
Location: Fredericton, NB, Canada
2. Information We Collect
Information You Provide Directly
- Email address: when you subscribe, request a quote, or contact us
- Name, vessel name, location, and project details: when you request vessel management, custom parts, field deployment, or software support
- Files and specifications: when you submit drawings, models, measurements, photos, or technical documents for a project
- Consent records: consent purpose, timestamp, form source, and related submission details for CASL compliance
Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps may be processed by Cloudflare as hosting, CDN, security, and analytics provider.
- Local storage and essential browser data: used for quote-cart contents and newsletter dismissal/subscription state. We do not use advertising cookies or third-party ad tracking pixels.
Information We Do Not Collect
- We do not collect payment card information directly. If payments are processed in the future, they will be handled by a PCI-compliant third-party processor.
- We do not collect personal information from children under 13.
- We do not purchase data from third-party brokers.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your quote requests and service inquiries
- To deliver vessel management, custom parts, field deployment, and software contracts
- To send you our newsletter (only with your express consent under CASL)
- To improve our website and services
- To comply with legal obligations
We will not use your information for any purpose other than what was disclosed at the time of collection without obtaining your further consent.
4. Consent
We obtain your consent before collecting, using, or disclosing your personal information. Consent may be express (you actively agree, such as checking a consent box) or implied (reasonably inferred from your actions, such as sending us an email).
You may withdraw your consent at any time by contacting us at info@3d3d.ca. Withdrawal of consent may limit our ability to provide certain services to you.
5. Third-Party Service Providers
We share personal information only with the following service providers, solely for the purposes described:
- Cloudflare, Inc.: website hosting, CDN, security, DDoS protection, server logs, and Cloudflare Web Analytics. Cloudflare Web Analytics is cookie-free. Cloudflare Privacy Policy
- Formspree, Inc.: processes contact, quote, managed-care, and newsletter form submissions and routes those submissions by email. Formspree may process submission data, IP address, browser details, access times, and referring pages, and may process data in the United States or other countries where it operates. Do not submit sensitive personal data through website forms. Formspree Privacy Policy
We do not sell, trade, or rent your personal information to any third party. We do not share your information with advertisers.
6. Cookies
Our website uses essential browser storage required for basic functionality, such as remembering quote-cart contents and newsletter dismissal/subscription state. We do not use:
- Advertising or marketing cookies
- Third-party tracking pixels or beacons
- Social media tracking cookies
- Cross-site analytics platforms that build user profiles
We use Cloudflare Web Analytics for aggregate page-view and performance measurement. Cloudflare describes Web Analytics as privacy-focused and cookie-free.
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
7. Data Retention
- Email subscriptions: retained until you unsubscribe or request deletion
- Quote requests and correspondence: retained for 3 years after our last interaction, as required for CASL compliance
- Project files: retained for the duration of the project plus 1 year, then securely deleted unless you request otherwise
- Server logs: retained by Cloudflare according to Cloudflare's own policies
8. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information, including:
- HTTPS encryption on all pages (TLS 1.3 via Cloudflare)
- Secure email communications
- Access controls limiting who can view personal information
- Regular review of data handling practices
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that inaccurate or incomplete information be corrected
- Withdrawal of consent: withdraw your consent for us to use your information
- Deletion: request that we delete your personal information, subject to legal retention requirements
- Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us at info@3d3d.ca. We will respond within 30 days.
10. GDPR Basics for EEA and UK Visitors
If the GDPR applies to your personal information, the legal basis for processing is generally your consent, steps taken before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests such as website security and responding to genuine service inquiries.
You may have the right to request:
- Access to the personal information we process about you
- Correction of inaccurate or incomplete information
- Deletion where the information is no longer needed or consent has been withdrawn
- Restriction of processing in certain circumstances
- Portability of information you provided to us
- Objection to processing, including direct marketing
- Withdrawal of consent at any time
You may also lodge a complaint with your local data protection authority. Contact info@3d3d.ca to exercise these rights.
11. Office of the Privacy Commissioner
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
12. International Data Transfers
Some of our service providers (Cloudflare, Formspree) operate servers in the United States and other countries. By using our services, you acknowledge that your information may be transferred to and processed in countries outside of Canada. These providers are contractually obligated to protect your information in accordance with applicable privacy laws.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
- Email: info@3d3d.ca
- Location: Fredericton, New Brunswick, Canada