3D3D (“we,” “us”) is based in New Brunswick, Canada. This policy explains what we collect, why, and what we do with it. It applies to everyone who uses 3d3d.ca, whether you are in Canada, the United States, or anywhere else.
We collect only what we need. When you use our contact or quote forms, we collect your email address and whatever you choose to send us — your message, project files (STL, STEP, photos), measurements, and any other details you provide. We use this information to respond to your inquiry, prepare quotes, and produce your work.
When you make a purchase, payment is processed by Stripe. Stripe collects your payment information directly — we never see or store your card number. Stripe's privacy policy governs their handling of your payment data.
This site runs a first-party analytics pixel that records the page you visited, your referrer, and the time — nothing else. It sets no cookies, stores no personal information, and respects your browser's Do-Not-Track and Global Privacy Control signals. If either signal is active, the pixel does not fire at all.
Our site is hosted on Cloudflare. Cloudflare may set a cookie called __cf_bm for bot management — this is an essential security cookie, not a tracking cookie. During checkout, Stripe may set session cookies required for payment processing. The Cloudflare Turnstile widget on our forms may set a verification cookie. These are all essential cookies that do not track you across the web.
We share your information only with the service providers needed to do the work: Cloudflare (hosting and CDN), Stripe (payments), and Canada Post or a courier (shipping physical orders). We do not sell, rent, or trade your personal information. We do not run advertising trackers.
We keep your quote files for the duration of the project and delete them after completion unless you ask us to keep them on file. Contact messages are retained for up to two years. Analytics data is aggregated and contains no personal information.
Under Canadian privacy law (PIPEDA) and applicable US state privacy laws (including California's CCPA/CPRA), you have the right to access, correct, or delete the personal information we hold about you. You can also request a copy of your data in a portable format. To exercise any of these rights, email info@3d3d.ca — we will respond within 30 days.
If we ever experience a data breach that poses a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and you, as required under PIPEDA's mandatory breach reporting rules.
Cloudflare and Stripe are US-based companies. By using our site and services, your information may be transferred to and processed in the United States under their respective data protection commitments and standard contractual clauses.
We do not intentionally collect personal information from anyone under 14 years of age. If you believe a child has provided us personal information, contact us and we will delete it.
Randall Marshall is the designated privacy officer for 3D3D. For any privacy question, concern, or request, email info@3d3d.ca. We answer within 24 hours, usually sooner.
This policy was last updated in July 2026. If we make changes, the updated policy will be posted here with a new date.
Questions about this? Email info@3d3d.ca — a person answers, usually within 24 hours.